Direct-Connect Remote Maintenance - Instant support no matter where you are on the planet

Customer Service

PRODUCT INFO: Telemanagement Systems for: OTHER INFORMATION:

Support Plans Interpac provides on-call or total support to all our Customers either directly or via your Interpac Authorised Distributor. 8 hour x 5 day per week and 24 hour X 7 day per week X 365 day support packages are available. Contact us for details. Interpac's Annual Total Support Package with Remote Maintenance includes: Correction of all Software Errors Unlimited Help Desk Support Free Intra-Release Software Updates 3 Free Rate Table Updates All service provided by Remote or On-Site as required INTERPAC TOTAL SUPPORT WITH INSTANT REMOTE MAINTENANCE. IF YOU HAVEN'T GOT IT, e-mail us and GET IT NOW! Getting Assistance: To report any problems, or if you have any questions about the operation and use of any Interpac product, contact the support service of the Authorised Distributor who installed your system, contact our local office, or contact us directly at Interpac Head Office any time: In Hong Kong and Worldwide: Email us: suppt@interpac.com.hk Call us: + (852) 2522 0608 Fax us: + (852) 2522 0938 In Singapore: Interpac Support Partner Company FDS Networks Pte Ltd Email us: tech@fds-singapore.com Call us: +(65) 6392 2363 ext 105 /ext 104 Fax us: +(65) 6392 2367 In The Philippines Email us: teltrac@interpac.com.ph Call us: + (632) 752 5145 Fax us: + (632) 752 5146   Quick Reference Minimum PC Hardware Specifications for All Interpac Products 1. TELTRAC, Trac-Record, Agentview Standalone Systems Pentium-III Personal Computer (dedicated), with MS-Windows 98 Second Edition, Windows NT Workstation V4.0 SP3, Win 2000 Pro or Win XP Pro, and equipped to meet the following minimum specifications: 128Mb RAM on board One parallel port Two serial ports PLUS one dedicated mouse port 2 GB hard disk One 3.5" Floppy Disk Drive One CD-ROM Drive Super VGA Monitor (at least 800x600 resolution) 56 KBPS Internal Modem, connected to direct telephone line for remote support Optional high capacity backup storage device (i.e. Zip drive, Superdisk, etc.) 3. TELTRAC-DNS, AgentLink, or ANY TELTRAC, TELTRAC-MSiP, or AgentView Systems in Multi-site or Client-Server configuration 3.1 Server: Pentium-IV Personal Computer (dedicated), with Windows 2000 Pro and SQL 2000, and equipped to meet the following minimum specifications: 2 Gb RAM on board One parallel port Two serial ports PLUS one dedicated mouse port 100 GB hard disk One 3.5" Floppy Disk Drive One CD-ROM R/W Drive Super VGA Monitor (at least 800x600 resolution) 56 KBPS Internal Modem, connected to direct telephone line for remote support Ethernet card connected to LAN/WAN High capacity backup storage device (i.e. Optical drive, Superdisk, etc.) 3.2 Each Client: Pentium-III Personal Computer (non-dedicated) equipped to meet the following minimum specifications: 128Mb RAM on board One parallel port Two serial ports PLUS one dedicated mouse port 2 GB hard disk One 3.5" Floppy Disk Drive One CD-ROM Drive Super VGA Monitor (at least 800x600 resolution) 56 KBPS Internal Modem, connected to direct telephone line for remote support Ethernet card connected to NT LAN Optional high capacity backup storage device (i.e. Zip drive, Superdisk, etc.) 4. Other Items and Important Notes for ALL SYSTEMS For locations where the mains power supply may be unstable, an Uninterruptible Power Supply (UPS) with power conditioning is specified to ensure normal operation of the PC. Note that the minimum specifications shown here will readily accommodate the majority of applications. However, for certain individual high-demand applications Interpac may recommend higher specifications. 5. Notes for DNS and MSiP Systems The standard User Interface included with each DNS or MSiP system is provided as a Client, which is included in the price of the DNS Server software. Therefore each DNS or MSP system will require a minimum of one Server PC (dedicated) plus one Client PC (non-dedicated).  PBX and KTS Call Accounting    Private Network Accounting    Call Centre Data Systems Telco Billing Systems    VOIP and ISP Billing Systems Customer Service    About Interpac    Distributors and Partners    Employment    E-Mail Us Top    Home